Expertise
- Service Excellence Training
- Service Recovery Specialist
- Business Consultant
- Staff management
- Training and Development
- Leadership & Management
- Training
- Customer service Training
- Leadership development
Summary
Having had a senior career in customer service, operations and people management in London, I am keen for a new challenge and a more local experience for the duration of the remainder of my career. My passion for premium client experience, problem solving and delivering first-class support has been a core driver throughout my career winning multiple awards. I have extensive experience in recruitment, training and developing high performing teams.
Experience
-
consult1ng
Consultant
- Current -
BE Offices Ltd
Director
21 - 100 Employees 2004 - 2025 -
Cumberland Hotel
Guest Services Manager
101 - 500 Employees 1997 - 2001
Education History
-
Theatre Studies
Loughborough University
1986 - 1989
Interests and Hobbies
WW1 and WW2 history
Reading - 20th century American mainly
Walking
